Our bouquets are not made from fresh cut flowers. They are made from a combination of textile, artificial, preserved and dried materials. The exact composition of a particular bouquet is always stated in its description.

Never put the bouquet in water or water it.

Some stabilized natural materials may contain glycerin and dye during the stabilization process. Contact with water or excessive humidity may release the dye, which may stain the bouquet material, surrounding surfaces or textiles.

Therefore, it is important to store the bouquet in a dry and ventilated place. Protect it from water and high humidity. Do not expose it to prolonged direct sunlight or chemicals such as hairspray or aggressive chemical products.

If you want to put the bouquet in a vase after transport, use only a dry vase without water. Soaking or exposing preserved materials to high humidity can cause the dye to release.

All orders are carefully packed in our workshop in Bratislava to ensure your Magaela piece arrives safely and beautifully.

🌿 Free shipping
Orders over €69 are shipped free of charge to Slovakia, Czech Republic, Germany, Austria and Hungary.

🚚 Shipping partners
EU: DPD / GLS
Worldwide & express: UPS Express
Available shipping methods and prices are always displayed automatically at checkout.

⏳ Estimated delivery time (after dispatch)
Slovakia & Czech Republic: 1–3 business days
EU: 2–5 business days
USA / UK / Switzerland: 4–7 business days
Custom or made-to-order pieces may require additional processing time. If timing is important, feel free to contact us before ordering.

💌 Shipping rates
Shipping costs depend on your country and the size of your order and are calculated automatically at checkout.
Slovakia & Czech Republic: from €6.90
Germany, Austria & Hungary: from €9.90
Other EU countries: from €11.90
UK & Switzerland: from €17
USA: from €39

🌍 Customs
Shipments outside the EU may be subject to customs duties and import taxes. We offer a DDP (Delivered Duty Paid) option where we handle customs clearance for you. Contact us for details.

📦 Tracking
Once your order is shipped, you will receive a tracking number via email.

🔄 Returns & Exchanges – shop with confidence

We want you to feel comfortable and confident when ordering from Magaela. Each piece is created with care, and we always try to find the best possible solution if something isn’t right.

🌿 Returns

You may return your order within 14 days of delivery, without providing a reason.

• 
  The item must be unused, unworn, and in its original condition
  
• 
  Return shipping costs are paid by the customer
  

Once we receive and inspect the returned item, a refund will be issued.

🔁 Exchanges

If you would like to exchange your item for another product or variation:

• 
  Return shipping is paid by the customer
  
• 
  We cover the shipping costs for sending the replacement item
  

Please contact us before sending the package back so we can assist you with the exchange process.

🎨 Custom & made-to-order items

Custom-made or personalized products cannot be returned, as they are created especially for you.

However, if something isn’t quite right, we are always happy to discuss possible adjustments or repairs after prior consultation.

🚚 Easy returns (coming soon)

We are currently expanding our logistics partners.

Easy returns via GLS will be available soon, making the return process even more convenient for our European customers.

📦 Return Address

Michaela Ďurišová - Magaela s.r.o.

Vyšehradská 3732/12 S

851 06 Bratislava

Slovakia

Note for courier:
zozadu, okno - kvety Magaela

💌 Need help?

Please contact us before sending your return, so we can properly register it and help you with the next steps.

We’re always happy to assist you.