How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order, after it was shipped. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please check your tracking link first. If the parcel looks delayed or unusual, send us your order number and we’ll look into it right away. You can contact us at:magaela@magaela.sk00421948008278

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

Because our floral accessories are handcrafted and often one-of-a-kind, we unfortunately cannot guarantee direct exchanges.✨ Ready-made items can be returned within 14 days (unused + in original condition). ✨ Custom-made items and personalized orders are not eligible for return or exchange.If you’d love support choosing the right piece, we’re always here to guide you. 💛See detailed policy here.