Terms and conditions

  • General Terms and Conditions
    of the online store www.magaela.com
    I. Introductory Provisions and Definitions
    1.1 These General Terms and Conditions (hereinafter referred to as the “Terms and
    Conditions” or “GTC”) govern the legal relationship between:
    Business Name: Magaela s. r. o.
    Registered Address: Vyšehradská 3732/12, 851 06 Bratislava, Slovak Republic
    Registration: Commercial Register of the District Court Bratislava III, Section: Sro, File
    No. 174393/B
    Company ID (IČO): 55 896 731
    Tax ID (DIČ): 2122126897
    VAT ID (IČ DPH): SK2122126897
    Bank Account: Tatra banka, a.s. IBAN: SK39 1100 0000 0029 4918 3631
    The Seller is a VAT payer.
    (hereinafter referred to as the “Seller”)
    and any individual who purchases goods or services offered by the Seller on the Seller’s
    website and who acts as a Consumer within the meaning of these General Terms and
    Conditions and the applicable laws of the Slovak Republic, specifically including but
    not limited to:
    • Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision
    of Services under Distance Contracts or Contracts Concluded Outside the
    Seller’s Business Premises, as amended,
    • Act No. 250/2007 Coll. on Consumer Protection, as amended,
    • Act No. 22/2004 Coll. on Electronic Commerce, as amended,
    • Act No. 40/1964 Coll. the Civil Code, as amended.
    1.1.1 The Seller can be contacted via:
    Email: magaela@magaela.sk
    Phone: +421 917 088 983
    1.1.2 The address for sending written correspondence, complaints, contract
    withdrawals, and other communications is:
    Michalea Ďurišová, Vyšehradská 12S, 851 06, Bratislava, Slovakia
    1.2 These General Terms and Conditions regulate the legal relationships between
    Buyers who are consumers and the Seller.
    1.3 The term "Online Store" is synonymous with "Electronic Store" and "Website."
    1.4 A Buyer is any person (natural or legal) who submits an order using the Seller's
    website order form or via other remote communication tools.
    1.5 A Consumer is a Buyer who is a natural person and who, when concluding a
    purchase contract through the Seller’s website, is not acting within the scope of their
    business activity.
    1.6 Contractual relationships (as well as other legal relationships that may arise from
    such contracts) with Buyers who are legal entities or natural persons–entrepreneurs
    acting within the scope of their business activity (i.e., Buyers who do not qualify as
    Consumers) are governed by Act No. 513/1991 Coll., the Commercial Code, as
    amended.
    1.7 A Distance Contract, for the purposes of these Terms and Conditions, is a contract
    concluded between the Seller and the Consumer exclusively through one or more
    means of remote communication, without the simultaneous physical presence of the
    Seller and the Consumer—primarily via the website or other remote communication
    tools.
    1.8 The term Purchase Contract includes contracts for the purchase of products as
    well as contracts for the provision of services, as understood within the context of these
    Terms and Conditions.
    1.9 Products (also referred to as “Goods”) are goods or services intended for sale and
    published on the Seller’s website.
    1.10 The Seller is also the operator of the electronic system through which the website
    at the domain www.magaela.com is operated.
    1.11 The competent authority supervising legal compliance in the area of consumer
    protection is:
    Inspectorate of the Slovak Trade Inspection
    based in Trenčín, for the Trenčín Region
    Hurbanova 59, 911 01 Trenčín, Slovakia
    Department of Supervision
    Phone: +421 32 640 01 09
    Fax: +421 32 640 01 08
    Email: tn@soi.sk
    Website for submitting complaints or suggestions:
    https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajtepodnet.soi
    1.12 Buyers may also address complaints or suggestions directly to the Seller at the
    address listed in Section 1.1.2 of these Terms and Conditions. For faster processing,
    the Seller recommends that Buyers send complaints and suggestions via email to:
    magaela@magaela.sk.
    Any complaint or suggestion will be assessed and handled by the Seller within 10
    business days of its receipt. The Buyer will be informed of the outcome in the same
    form the complaint or suggestion was originally submitted.
    1.13 In accordance with Section 3 (1)( n) of Act No. 102/2014 Coll., the Seller informs
    the Consumer that there are no specific codes of conduct to which the Seller has
    voluntarily committed. A code of conduct is understood to mean an agreement or set of
    rules that define the behavior of the Seller who has committed to follow such a code in
    relation to one or more specific commercial practices or business sectors, provided
    these are not established by law, other legal regulation, or an administrative authority's
    binding measure. The Seller has not committed to any such voluntary codes, and there
    is therefore no method by which the consumer could become acquainted with or obtain
    the text of such codes.
    II. Product Order – Conclusion of the Purchase Agreement
    2.1 The Buyer's proposal to conclude a purchase agreement is the submission of a
    product order by the Buyer using the electronic order form available on the Seller’s
    website or via other remote communication tools.
    2.2 The purchase agreement between the Buyer and the Seller is concluded at the
    moment the order confirmation is delivered to the Buyer. This confirmation is sent
    electronically to the email address provided by the Buyer during the ordering process,
    in accordance with Section 2.1 of these Terms and Conditions.
    2.3 The purchase agreement is concluded for a fixed term and terminates upon the
    fulfillment of all obligations by both the Seller and the Buyer.
    2.3.1 The purchase agreement may also be terminated in other cases defined by the
    legal system of the Slovak Republic, particularly by mutual agreement of the
    contractual parties, withdrawal from the contract by the Buyer, or in other similar
    situations.
    2.4 The Seller informs the Buyer that placing an order obliges the Buyer to make
    payment for the ordered products, using the payment method selected during the order
    process.
    III. Purchase Price and Payment Terms
    3.1 The price of goods and services ordered through the Seller's Website (hereinafter
    referred to as the “purchase price”) is listed individually for each product and is valid at
    the time the order is placed by the Buyer.
    3.2 The official currency is the euro (EUR).
    3.3 The purchase price of goods or services listed on the Seller’s Website is the total
    price, including value-added tax (VAT) and all other applicable taxes. This total price is
    clearly indicated on the Website.
    3.3.1 The purchase price does not include shipping costs or other expenses related to
    product delivery.
    IV. Payment Methods
    4.1 Payment for goods and services on the Seller’s Website can be made using the
    following methods:
    • 4.1.1 Payment by credit/debit card via the payment gateway – €0.00 incl. VAT
    • 4.1.2 Payment by bank transfer to the Seller's account – €0.00 incl. VAT
    V. Product Delivery
    5.1 The Seller is obligated to fulfill the order and deliver the products to the Buyer within
    a maximum of 30 days from the conclusion of the purchase agreement (as per Section
    2.2 of these Terms) and payment of the total order price by the Buyer. The 30-day
    period begins only after both conditions have been met.
    5.2 The place of delivery for the ordered products is the address specified by the Buyer
    in the order.
    5.3 Delivery of the product is carried out either:
    • by the Seller directly to the Buyer (or to a person authorized by the Buyer to
    receive the product), or
    • via third parties (such as delivery or courier services).
    5.4 Delivery is deemed completed once the Buyer (or their authorized representative)
    accepts the product.
    5.5 The Seller may send the goods in stock separately, and deliver the remainder of the
    order later, within the delivery timeframe set out in these Terms—but only with the
    Buyer’s consent and at no additional cost to the Buyer.
    5.6 The Seller is obliged to deliver the ordered products in the correct quantity and
    quality, accompanied by tax documents and any additional documentation that is
    applicable or typical for the given goods or services.
    VI. Product Acceptance
    6.1 The risk of damage to the product and the liability for any damage passes to the
    Buyer upon proper acceptance of the product, regardless of whether the product is
    received by the Buyer personally or by a third party authorized by the Buyer. The Seller
    recommends that the Buyer inspects the delivery upon receipt.
    6.2 Ownership rights to the products pass to the Buyer upon proper acceptance.
    6.3 The Seller has the right to timely and full payment of the order price from the Buyer
    for the delivered goods.
    6.4 If the ordered goods contain preserved natural materials, some shedding or falling
    of material may occur due to the natural properties of the preserved materials. This is
    not a defect or a sign of poor quality, but a natural characteristic of the preserved
    product.
    VII. Shipping – Delivery Methods and Charges
    7.1 The available delivery methods and their respective charges for ordered products
    are:
    7.1.1 Delivery Methods:
    • 7.1.1.1 Delivery to a Packeta pick-up point (SK, CZ)
    • 7.1.1.2 Courier delivery via Packeta (SK, CZ) or UPS (rest of the world)
    • 7.1.1.3 Personal pickup
    7.1.2 Delivery Charges:
    • 7.1.2.1 Delivery to Packeta pick-up point – €5.10 incl. VAT (SK, CZ)
    • 7.1.2.2 Courier delivery via Packeta – €6.30 incl. VAT (SK, CZ), and delivery via
    UPS as from €15-€55 incl. VAT (rest of the world), - please write us for an exact
    shipping cost for your country
    • 7.1.2.3 Personal pickup – €2.50 incl. VAT
    VIII. Buyer’s Right of Withdrawal from the Purchase Agreement without
    Stating a Reason
    8.1 If the Seller has duly and timely provided the consumer with information about the
    right to withdraw from the contract pursuant to Section 3(1)(h) of Act No. 102/2014
    Coll., the consumer is entitled to withdraw from a distance contract or a contract
    concluded outside the Seller’s business premises within 14 days from the date of:
    a) receipt of the goods under point 8.1.1 of these Terms, in the case of contracts for
    the sale of goods,
    b) conclusion of the contract for the provision of services, or
    c) conclusion of a contract for the provision of digital content not supplied on a
    tangible medium.
    8.1.1 Goods are considered received by the consumer at the moment when the
    consumer or a third party designated by the consumer (other than the carrier) receives
    all parts of the ordered goods, or if:
    a) the goods ordered in a single order are delivered separately, at the moment the last
    item is received,
    b) the goods consist of multiple parts or pieces, at the moment the final part or piece
    is received,
    c) goods are delivered repeatedly over a defined period, at the moment the first item
    is received.
    8.1.2 If the Seller provides the consumer with the information required under Section
    3(1)(h) of Act No. 102/2014 Coll. only subsequently, but no later than within 12 months 
    from the start of the withdrawal period under point 8.1 and the following, the 14-day
    withdrawal period begins on the day the Seller fulfilled the information obligation.
    8.1.3 If the Seller fails to provide the required information under Section 3(1)(h) of Act
    No. 102/2014 Coll., even subsequently within the period specified in point 8.1.2, the
    withdrawal period expires after 12 months and 14 days from the date the withdrawal
    period would have otherwise begun.
    8.1.4 The consumer may also withdraw from the contract for the delivery of goods
    before the withdrawal period starts.
    8.2 The consumer is obliged to send back or return the goods to the Seller or to a
    person authorized by the Seller to accept the goods no later than 14 days from the day
    of withdrawal. This does not apply if the Seller proposes to collect the goods personally
    or through an authorized person. The deadline is deemed to be met if the goods are
    handed over for transport on the last day of the period. (Section 10(1) of Act No.
    102/2014 Coll.)
    8.3 If the consumer wishes to exercise this right, the notice of withdrawal must be
    communicated to the Seller no later than the last day of the withdrawal period. The
    withdrawal period is considered observed if the notice of withdrawal was sent to the
    Seller on the last day of the period to the following address:
    Roman Ďuriš, Holičšká 11, P.O. Box 32, 85006 Bratislava 56, Slovakia
    This right may also be exercised at any of the Seller’s business premises.
    8.4 The consumer may exercise the right to withdraw from the contract with the Seller in
    written form or in another durable medium; if the contract was concluded orally, any
    clearly worded statement by the consumer expressing their intent to withdraw from the
    contract (hereinafter referred to as the “notice of withdrawal”) is sufficient.
    8.4.1 If the consumer withdraws from the contract, any ancillary contract related to the
    main contract from which the consumer has withdrawn is also cancelled from the
    outset. The consumer shall not be charged any costs or payments related to the
    cancellation of such ancillary contracts, except for the reimbursement of costs and
    payments referred to in Section 9(3) and Section 10(3) of Act No. 102/2014 Coll., or for 
    the price of a service if the contract concerned the provision of a service and the service
    was fully rendered.
    8.5 Upon withdrawal, both parties are obliged to return the benefits provided. The
    consumer is liable only for any reduction in the value of the goods resulting from
    handling the goods in a way beyond what is necessary to determine their nature and
    functionality. The consumer is not liable for any reduction in value if the Seller has not
    fulfilled the information obligation regarding the consumer's right to withdraw as per
    Section 3(1)(h) of Act No. 102/2014 Coll.
    8.6 The consumer may use the model withdrawal form for withdrawing from the
    purchase agreement without giving a reason. This form is freely accessible on the
    Seller’s website.
    8.7 If the consumer withdraws in accordance with Act No. 102/2014 Coll., they bear the
    cost of returning the goods to the Seller under Section 10(3) of the Act, and also the
    cost of returning goods that, due to their nature, cannot be returned by post, unless the
    Seller has agreed to cover these costs or has failed to fulfill their obligation under
    Section 3(1)(i) of the Act.
    8.8 The Seller is obliged to refund all payments received from the consumer under or
    in connection with the contract, including shipping, delivery, postage, and other
    costs and charges, without undue delay, and no later than 14 days from the day the
    notice of withdrawal/the package was received. This is without prejudice to Section 8(5)
    of Act No. 102/2014 Coll.
    8.9 In accordance with Section 9(3) of Act No. 102/2014 Coll., the Seller is not required
    to reimburse any additional costs if the consumer expressly chose a different
    delivery method than the cheapest standard delivery offered by the Seller.
    “Additional costs” means the difference between the delivery cost chosen by the
    consumer and the cost of the cheapest offered method.
    8.10 Parcels sent in the event of withdrawal using cash on delivery (COD) will not be
    accepted by the Seller. Buyers are recommended to send parcels as registered mail
    or in a similar way without including a COD amount.
    8.11 In the event of withdrawal, the consumer bears only the cost of returning the
    goods to the Seller or to a person authorized by the Seller to accept the goods. This
    does not apply if the Seller has agreed to bear those costs or has failed to meet their
    obligation under Section 3(1)(i) of Act No. 102/2014 Coll.
    8.12 Apart from the obligations specified in paragraphs 1, 3 to 5 and § 9(3) of Act No.
    102/2014 Coll., the exercise of the right of withdrawal must not result in any
    additional costs or obligations for the consumer.
    8.13 The right of withdrawal does not apply to goods and services listed in Section
    7(6)(a) to (l) of Act No. 102/2014 Coll. Specifically:
    a) The provision of services, if the service began with the consumer’s explicit consent,
    and the consumer declared that they were duly informed that by expressing such
    consent, they lose the right to withdraw from the contract after the service has been
    fully provided, and if the service has been fully provided.
    b) The sale of goods or services whose price depends on fluctuations in the financial
    market that cannot be controlled by the Seller, and which may occur during the
    withdrawal period.
    c) The sale of goods made to the consumer’s specifications, custom-made goods, or
    goods specifically intended for a particular consumer, as well as goods that were not in
    stock at the time of purchase and were manufactured to order for a specific buyer.
    d) The sale of perishable goods or goods that deteriorate quickly.
    e) The sale of goods sealed for health protection or hygiene reasons, where the seal was
    broken after delivery.
    f) The sale of goods which, due to their nature, are inseparably mixed with other items
    after delivery.
    g) The sale of alcoholic beverages whose price was agreed at the time of contract
    conclusion, where delivery can occur only after 30 days and the price depends on
    market fluctuations outside the Seller’s control.
    h) The performance of urgent repairs or maintenance requested by the consumer
    explicitly; this does not apply to contracts for services or contracts involving the sale of
    goods other than spare parts necessary for the repair or maintenance, concluded
    during a visit by the Seller at the consumer’s home, if the consumer did not order these
    services or goods in advance.
    i) The sale of audio or video recordings, audiovisual content or computer software in
    sealed packaging, if the consumer has unsealed that packaging.
    j) The sale of periodicals, except for subscription agreements, and the sale of books not
    supplied in sealed packaging.
    k) The provision of accommodation services (other than for residential purposes),
    transport of goods, car rentals, catering services, or leisure activities if the contract
    stipulates a specific time or period for fulfilment.
    l) The provision of digital content not supplied on a tangible medium, if performance
    began with the consumer’s explicit consent and acknowledgment that they thereby
    lose the right to withdraw.
    8.14 In the case of withdrawal from the contract, the Seller is obliged to refund the
    consumer using the same payment method by which the funds were received. A
    different method may only be used with the consumer’s consent.
    8.15 When withdrawing from a contract involving the sale of goods, the Seller is not
    obliged to refund any payments under Section 9(1) of Act No. 102/2014 Coll. before the
    goods are returned or the consumer provides proof that the goods have been sent back
    to the Seller, unless the Seller proposes to collect the goods personally or through an
    authorized representative.
    8.16 If the consumer withdraws from a service contract and had granted explicit
    consent to commence performance before the withdrawal period ended pursuant to
    Section 4(6) of Act No. 102/2014 Coll., the consumer is only obliged to pay the Seller for
    the portion of the service actually provided up to the date of delivery of the
    withdrawal notice.
    The price for the service actually provided shall be calculated proportionally based on
    the total agreed contract price. If the total price agreed in the contract is
    disproportionately high, the price for the provided portion shall be calculated based
    on the market value of the services delivered.
    8.17 The consumer is not obliged to pay for:
    8.17.1 Services provided during the withdrawal period, regardless of the extent of the
    service provided, if:
    8.17.1.1 The Seller did not provide the consumer with the information required under
    Section 3(1)(h) or (j) of Act No. 102/2014 Coll., as amended.
    8.17.1.2 The consumer did not grant the Seller explicit consent to begin the provision
    of services pursuant to Section 4(6) of Act No. 102/2014 Coll., as amended.
    8.17.2 Digital content that is not supplied on a tangible medium, either fully or
    partially, if:
    8.17.2.1 The consumer did not provide explicit consent for the commencement of
    digital content provision under Section 4(8) of Act No. 102/2014 Coll., as amended.
    8.17.2.2 The consumer did not declare that they had been properly informed that by
    giving such consent, they waive the right of withdrawal, or
    8.17.2.3 The Seller did not provide the consumer with confirmation in accordance with
    Section 6(1) or Section 6(2)(b) of Act No. 102/2014 Coll., as amended.
    8.18 If, under a contract concluded outside the Seller’s business premises, goods
    are delivered to the consumer's home at the time of contract conclusion and, due to
    their nature, cannot be returned by post, the Seller is obliged to arrange pickup of the
    goods at their own expense within the period specified in Section 9(1) of Act No.
    102/2014 Coll., as amended.
    8.19 The Seller hereby informs the Buyer that if the provision of services is to
    commence before the withdrawal period expires, or if the Buyer requests such early
    commencement, then:
    8.19.1 By giving consent to commence the provision of the service before the
    withdrawal period ends, the Buyer loses the right of withdrawal once the service has
    been fully provided.
    8.19.2 The Seller must obtain the Buyer's explicit consent for such early
    commencement and a declaration that the Buyer was properly informed as per clause
    8.19.1 of these Terms and Conditions.
    IX. Production of Goods Based on Buyer's Specifications
    9.1 Custom-made goods may be arranged through direct messaging on the Facebook
    page www.facebook.com/magaela.sk, the Instagram account @magaela_accessories,
    Etsy page, website www.magaela.com, or by email at magaela@magaela.sk.
    9.2 The Seller agrees to manufacture goods according to the Buyer's instructions, and
    the Buyer agrees to accept and pay the agreed purchase price for the goods.
    9.3 Custom production includes communication regarding the Buyer’s ideas,
    consultation on the materials used (e.g., textile flowers, preserved greenery, dried
    materials, decorative fruits, etc.), and the actual production process, after which the
    Seller sends product photos to the Buyer for evaluation.
    The Buyer provides photos or links of items they would like made, specifies size,
    recipient, preferred colors and flowers, or any other particular requirements. The Buyer
    and Seller may also discuss approximate prices of the final products.
    In case of partial dissatisfaction, minor modifications such as the addition/removal or
    partial substitution of materials can be accommodated.
    9.4 A complete redesign or creation of a new product is not classified as a
    modification. In such cases, the Buyer agrees to pay 10% of the price of the unused 
    product. Therefore, the Buyer is required to provide accurate instructions in
    advance, including any factors that may influence the final appearance of the product.
    9.5 The Buyer further agrees that the custom order is binding for both parties, and in
    case of cancellation after production, the Buyer is obliged to pay 50% of the price of
    the uncollected products.
    9.6 The Seller does not maintain a fixed price list. Prices vary depending on the size,
    complexity, and materials used. However, an approximate price estimate may be
    agreed upon, and if the price increases significantly, the Seller is obligated to inform the
    Buyer in writing (via email) or by phone and discuss further steps.
    9.7 The order may be supplemented with additional products either before or after
    production. However, each additional photoshoot and sending of photos for
    evaluation is charged a fee of €3, which includes a set of 1–10 high-resolution DSLR
    photos.
    Alternatively, the Buyer may request quick low-resolution mobile phone photos free
    of charge.
    9.8. Custom Order Fee. The fee for custom-made orders is a one-time, nonrefundable charge and is not included in the final price of the ordered products. It
    covers the costs incurred by the manufacturer related to communication, preparation
    (dyeing, material production), photography, scheduling, editing, and sending photos of
    the finished products for evaluation, as well as any subsequent minor adjustments.
    This fee must be paid in advance.
    The amount of the fee is determined at the manufacturer’s discretion, based on the
    number of products, complexity of execution, and materials used. The fee typically
    ranges from €5 to €25, with approximate guidelines as follows:
    a) €5–€10 for products priced between €0 and €49
    b) €10–€15 for products priced between €50 and €99
    c) €15–€25 for products priced above €100
    9.10. Cancellation Fee. If the Buyer orders custom-made goods according to their
    instructions and agrees on all details with the manufacturer, but then requests different
    products before shipment, the Seller reserves the right to charge a cancellation fee of
    10% of the product price to cover communication and production time.
    If the Buyer cancels the order after production is completed, the Seller reserves the
    right to charge 50% of the product price.
    9.11. Right to Refuse Returns on Custom Orders. The Seller reserves the right to
    refuse to accept the return of custom-made goods, as these are produced according to
    the Buyer’s exact instructions and were approved by the Buyer before shipment.
    X. Alternative Dispute Resolution
    10.1.
    If the consumer is dissatisfied with how the Seller handled their complaint or believes
    that the Seller has violated their rights, the Buyer has the right to request remedy from
    the Seller. If the Seller refuses the request or does not respond within 30 days from the
    date the request was sent by the consumer, the consumer has the right to submit a
    proposal to initiate alternative dispute resolution in accordance with Section 12 of Act
    No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on
    amendments to certain laws, as amended.
    The competent authority for alternative dispute resolution with the Seller is the Slovak
    Trade Inspection Authority (contact details at: https://www.soi.sk/sk/alternativneriesenie-spotrebitelskych-sporov.soi), or another authorized legal entity registered in
    the list of alternative dispute resolution entities maintained by the Ministry of Economy
    of the Slovak Republic (list available at http://www.mhsr.sk/ or directly at
    https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-rieseniespotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-rieseniaspotrebitelskych-sporov-1).
    The Buyer has the right to choose which of the listed ADR entities to address. The Buyer
    may submit a proposal for alternative dispute resolution using the online dispute
    resolution platform, available at http://ec.europa.eu/consumers/odr/or directly at
    https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguag
    e.
    Alternative dispute resolution can only be used by a Buyer acting as a consumer when
    entering into and fulfilling the contract. ADR applies only to disputes between the
    consumer and the Seller arising from or related to the consumer contract, and only for
    contracts concluded at a distance.
    An ADR entity may reject a proposal if the calculable value of the dispute does not
    exceed €20. The ADR entity may charge the consumer a fee for initiating ADR of up to €5
    including VAT.
    Further information regarding alternative dispute resolution between the Seller and the
    Buyer—consumer, arising from or related to the purchase contract as a consumer
    contract, is available on the website of the Ministry of Economy of the Slovak Republic
    at www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Dispute Resolution of
    Consumer Disputes and amendments to certain laws, as amended.
    XI. Final Provisions
    11.1.
    The Seller reserves the right to amend the General Terms and Conditions (GTC). The
    obligation to notify the change in writing is fulfilled by publishing the amended GTC on
    the Seller’s Website. In the event of changes to the GTC, the relationship between the
    Buyer and the Seller shall be governed by the GTC that were valid and effective at the
    time the Purchase Agreement was concluded, until its termination.
    11.2.
    Contractual relationships (and any other legal relations arising from the contractual
    relationship) with natural persons who, when concluding the purchase contract under
    these GTC, do not act within the scope of their business activities (consumers), are
    governed, in addition to the general provisions of Act No. 40/1964 Coll., Civil Code, as
    amended, also by special regulations, especially Act No. 102/2014 Coll. on Consumer
    Protection in the Sale of Goods or Provision of Services based on contracts concluded
    at a distance or outside the Seller’s business premises, and Act No. 250/2007 Coll. on
    Consumer Protection.
    11.3.
    These General Terms and Conditions form an integral part of the Complaints Procedure
    and the Privacy Policy and Data Protection Notice of this Website. The Complaints
    Procedure and the Privacy Policy and Data Protection Notice documents are published
    on the Seller’s Website domain.
    11.4.
    These General Terms and Conditions come into force and effect upon their publication
    on the Seller’s Website.
    Date: 13.02.2022
    This e-shop is certified at http://www.pravoeshopov.sk