Shipping Information

All orders are carefully packed in our European studio to ensure your Magaela piece arrives safely and beautifully.

🌿 Free shipping within Europe

Orders over 50 € are shipped for free within Europe.

🚚 Shipping partners

We currently ship our orders via trusted logistics partners:

• 
  Slovakia & Czech Republic: Packeta
  
• 
  Europe: UPS Standard
  
• 
  USA: UPS Express
  
• 
  Selected countries: GLS (coming soon)
  

Available shipping methods and prices are always displayed automatically at checkout.

⏳ Estimated delivery time

• 
  Europe: 2-7 business days
  
• 
  USA (UPS Express): 2-4 business days
  
• 
  Other countries: 5–14 business days
  

Custom or made-to-order pieces may require additional processing time. If timing is important, feel free to contact us before ordering.

💌 Shipping rates (indicative)

Shipping costs depend on destination, parcel weight, and selected carrier and are calculated automatically at checkout.

RegionShipping fromSlovakia & Czech Republicfrom 5.80 €Europefrom 15 €USAfrom 20 € (Express)Rest of the worldfrom 18 €

🌍 Customs & international deliveries

All packages are shipped from Europe.

• 
  USA orders:
  
  From 2025, all shipments to the USA are subject to customs clearance.
  
  Customs duties, taxes, or additional fees are the responsibility of the recipient and are not included in the product or shipping price.
  
• 
  UK & non-EU countries:
  
  Customs fees or import taxes may apply depending on local regulations. These fees are the responsibility of the recipient.
  

Unfortunately, we have no control over customs processes or fees.

📦 Tracking

Once your order is shipped, you will receive a tracking number via email so you can follow your package every step of the way.

🔄 Returns & Exchanges – shop with confidence

We want you to feel comfortable and confident when ordering from Magaela. Each piece is created with care, and we always try to find the best possible solution if something isn’t right.

🌿 Returns

You may return your order within 14 days of delivery, without providing a reason.

• 
  The item must be unused, unworn, and in its original condition
  
• 
  Return shipping costs are paid by the customer
  

Once we receive and inspect the returned item, a refund will be issued.

🔁 Exchanges

If you would like to exchange your item for another product or variation:

• 
  Return shipping is paid by the customer
  
• 
  We cover the shipping costs for sending the replacement item
  

Please contact us before sending the package back so we can assist you with the exchange process.

🎨 Custom & made-to-order items

Custom-made or personalized products cannot be returned, as they are created especially for you.

However, if something isn’t quite right, we are always happy to discuss possible adjustments or repairs after prior consultation.

🚚 Easy returns (coming soon)

We are currently expanding our logistics partners.

Easy returns via GLS will be available soon, making the return process even more convenient for our European customers.

📦 Return Address

Michaela Ďurišová - Magaela s.r.o.

Vyšehradská 3732/12 S

851 06 Bratislava

Slovakia

Note for courier:
zozadu, okno - kvety Magaela

💌 Need help?

Please contact us before sending your return, so we can properly register it and help you with the next steps.

We’re always happy to assist you.