Custom Order Fee | Non-Refundable Personalized Payment
- 100% handmade in Europe
- Custom order - made just for you
- Delivery: 5-7 business days
- Subscribe & get 30 % off your first order
- Free shipping over β¬50 (EU only)
Shipping Information
All orders are carefully packed in our European studio to ensure your Magaela piece arrives safely and beautifully.
πΏ Free shipping within Europe
Orders over 50 β¬ are shipped for free within Europe.
π Shipping partners
We currently ship our orders via trusted logistics partners:
Slovakia & Czech Republic: Packeta
Europe: UPS Standard
USA: UPS Express
Selected countries: GLS (coming soon)
Available shipping methods and prices are always displayed automatically at checkout.
β³ Estimated delivery time
Europe: 2-7 business days
USA (UPS Express): 2-4 business days
Other countries: 5β14 business days
Custom or made-to-order pieces may require additional processing time. If timing is important, feel free to contact us before ordering.
π Shipping rates (indicative)
Shipping costs depend on destination, parcel weight, and selected carrier and are calculated automatically at checkout.
RegionShipping fromSlovakia & Czech Republicfrom 5.80 β¬Europefrom 15 β¬USAfrom 20 β¬ (Express)Rest of the worldfrom 18 β¬
π Customs & international deliveries
All packages are shipped from Europe.
USA orders:
From 2025, all shipments to the USA are subject to customs clearance.
Customs duties, taxes, or additional fees are the responsibility of the recipient and are not included in the product or shipping price.
UK & non-EU countries:
Customs fees or import taxes may apply depending on local regulations. These fees are the responsibility of the recipient.
Unfortunately, we have no control over customs processes or fees.
π¦ Tracking
Once your order is shipped, you will receive a tracking number via email so you can follow your package every step of the way.
π Returns & Exchanges β shop with confidence
We want you to feel comfortable and confident when ordering from Magaela. Each piece is created with care, and we always try to find the best possible solution if something isnβt right.
πΏ Returns
You may return your order within 14 days of delivery, without providing a reason.
The item must be unused, unworn, and in its original condition
Return shipping costs are paid by the customer
Once we receive and inspect the returned item, a refund will be issued.
π Exchanges
If you would like to exchange your item for another product or variation:
Return shipping is paid by the customer
We cover the shipping costs for sending the replacement item
Please contact us before sending the package back so we can assist you with the exchange process.
π¨ Custom & made-to-order items
Custom-made or personalized products cannot be returned, as they are created especially for you.
However, if something isnβt quite right, we are always happy to discuss possible adjustments or repairs after prior consultation.
π Easy returns (coming soon)
We are currently expanding our logistics partners.
Easy returns via GLS will be available soon, making the return process even more convenient for our European customers.
π¦ Adresa na vrΓ‘tenie tovaru
Michaela ΔuriΕ‘ovΓ‘ β Magaela s.r.o.
VyΕ‘ehradskΓ‘ 3732/12 S
851 06 Bratislava
Slovensko
PoznΓ‘mka pre kuriΓ©ra:
zozadu, okno β kvety Magaela
π Need help?
Please contact us before sending your return, so we can properly register it and help you with the next steps.
Weβre always happy to assist you.
- In stock, ready to ship
Please note that before we start the production you need to pay additional fee for a custom order. This payment is for the item specially made for you and is non-refundable.Β
As custom orders take more time and effort (communication, photos) this is a fee to get your special product done.
You will get photos of the finished product before shipping. Minor changes to the product are possible, but please describe your wishes as detailed as possible. If there is a colour or flower that you don't like let us know before we start to work on your products. If the product needs to be remade completely (from scratch), extra fee applies.
We are not responsible for delivery delays caused by post office. The package canβt be returned and the money canβt be refunded if there was a delay caused by post office.
Once the customized item is made, the order canβt be canceled. If you wish to cancel the order you need to pay 10% of the price for the product.
Coupons/discount vouchers can't be used for any customised accessories.
Custom accessories can't be returned for a refund! Preserved and dried material that we use in our products is fragile so sometimes it can break/fall off, but it shouldn't affect the overall look of the product. If some material falls off/break, we won't accept returns.
You may be also asked to pay a DEPOSIT - it will be deducted from the final price (in case you cancel the customised order after it is made, it won't be refunded
Pay paying this customisation fee you confirm that you agree with the above terms and conditions.
