Custom Order Fee: Non-Refundable Payment for Personalized Item
Unlike fresh flowers, our accessories never wilt, never fade.
No water. No care. Just beauty - for 10–15 years.
Buy it once. Keep it forever.
Our products are made from textile, artificial, preserved and dried materials. The exact composition of the materials is stated in the description of each product.
PRODUCT CARE
If the product contains dried and/or stabilized natural materials, it´s necessary to:
• Protect from water and high humidity.
• Do not soak the product, do not expose it to water or put it in water.
• Store in a dry, airy, ventilated place.
• Do not expose it to direct sunlight for long periods.
• Stabilized and dried natural materials are fragile - handle them with care.
- 100,000+ handmade pieces created
Pairs well with
- 100% handmade in Europe
- Custom order - made just for you
- Ready to ship in 1–3 business days
- In a rush? Leave us a note and we'll do our best to deliver your dream product by your desired date.
- Subscribe & get 15 % off your first order
- Free shipping over €69 (SK, CZ, DE, AT, HU)
All orders are carefully packed in our workshop in Bratislava to ensure your Magaela piece arrives safely and beautifully.
🌿 Free shipping
Orders over €69 are shipped free of charge to Slovakia, Czech Republic, Germany, Austria and Hungary.
🚚 Shipping partners
EU: DPD / GLS
Worldwide & express: UPS Express
Available shipping methods and prices are always displayed automatically at checkout.
⏳ Estimated delivery time (after dispatch)
Slovakia & Czech Republic: 1–3 business days
EU: 2–5 business days
USA / UK / Switzerland: 4–7 business days
Custom or made-to-order pieces may require additional processing time. If timing is important, feel free to contact us before ordering.
💌 Shipping rates
Shipping costs depend on your country and the size of your order and are calculated automatically at checkout.
Slovakia & Czech Republic: from €6.90
Germany, Austria & Hungary: from €9.90
Other EU countries: from €11.90
UK & Switzerland: from €17
USA: from €39
🌍 Customs
Shipments outside the EU may be subject to customs duties and import taxes. We offer a DDP (Delivered Duty Paid) option where we handle customs clearance for you. Contact us for details.
📦 Tracking
Once your order is shipped, you will receive a tracking number via email.
🔄 Returns & Exchanges – shop with confidence
We want you to feel comfortable and confident when ordering from Magaela. Each piece is created with care, and we always try to find the best possible solution if something isn’t right.
🌿 Returns
You may return your order within 14 days of delivery, without providing a reason.
The item must be unused, unworn, and in its original condition
Return shipping costs are paid by the customer
Once we receive and inspect the returned item, a refund will be issued.
🔁 Exchanges
If you would like to exchange your item for another product or variation:
Return shipping is paid by the customer
We cover the shipping costs for sending the replacement item
Please contact us before sending the package back so we can assist you with the exchange process.
🎨 Custom & made-to-order items
Custom-made or personalized products cannot be returned, as they are created especially for you.
However, if something isn’t quite right, we are always happy to discuss possible adjustments or repairs after prior consultation.
🚚 Easy returns (coming soon)
We are currently expanding our logistics partners.
Easy returns via GLS will be available soon, making the return process even more convenient for our European customers.
📦 Return Address
Michaela Ďurišová - Magaela s.r.o.
Vyšehradská 3732/12 S
851 06 Bratislava
Slovakia
Note for courier:
zozadu, okno - kvety Magaela
💌 Need help?
Please contact us before sending your return, so we can properly register it and help you with the next steps.
We’re always happy to assist you.
- We make it within 3 days
As custom orders take more time and effort (communication, photos) this is a fee to get your special product done.
You will get photos of the finished product before shipping. Minor changes to the product are possible, but please describe your wishes as detailed as possible. If there is a colour or flower that you don't like let us know before we start to work on your products. If the product needs to be remade completely (from scratch), extra fee applies.
We are not responsible for delivery delays caused by post office. The package can’t be returned and the money can’t be refunded if there was a delay caused by post office.
Once the customized item is made, the order can’t be canceled. If you wish to cancel the order you need to pay 10% of the price for the product.
Coupons/discount vouchers can't be used for any customised accessories.
Custom accessories can't be returned for a refund! Preserved and dried material that we use in our products is fragile so sometimes it can break/fall off, but it shouldn't affect the overall look of the product. If some material falls off/break, we won't accept returns.
You may be also asked to pay a DEPOSIT - it will be deducted from the final price (in case you cancel the customised order after it is made, it won't be refunded
By paying this customisation fee you confirm that you agree with the above terms and conditions.
