π Returns & Exchanges β shop with confidence
We want you to feel comfortable and confident when ordering from Magaela. Each piece is created with care, and we always try to find the best possible solution if something isnβt right.
πΏ Returns
You may return your order within 14 days of delivery, without providing a reason.
The item must be unused, unworn, and in its original condition
Return shipping costs are paid by the customer
Once we receive and inspect the returned item, a refund will be issued.
π Exchanges
If you would like to exchange your item for another product or variation:
Return shipping is paid by the customer
We cover the shipping costs for sending the replacement item
Please contact us before sending the package back so we can assist you with the exchange process.
π¨ Custom & made-to-order items
Custom-made or personalized products cannot be returned, as they are created especially for you.
However, if something isnβt quite right, we are always happy to discuss possible adjustments or repairs after prior consultation.
π Easy returns (coming soon)
We are currently expanding our logistics partners.
Easy returns via GLS will be available soon, making the return process even more convenient for our European customers.
π¦ Adresa na vrΓ‘tenie tovaru
Michaela ΔuriΕ‘ovΓ‘ β Magaela s.r.o.
VyΕ‘ehradskΓ‘ 3732/12 S
851 06 Bratislava
Slovensko
PoznΓ‘mka pre kuriΓ©ra:
zozadu, okno β kvety Magaela
π Need help?
Please contact us before sending your return, so we can properly register it and help you with the next steps.
Weβre always happy to assist you.